Banff Gate Mountain Resort Booking/Cancellation & General Policies

To avoid any misunderstanding, please take a moment to note our policies.

Booking Reservation:

• At time of reservation, a non-refundable booking deposit equivalent to one night room and tax is processed
• Full payment is charged 30 days prior to arrival or at the booking date if less than 30 days prior to arrival
• Cancellation within 30 days prior to arrival will forfeit full payment
• Once full payment has been received, no refunds are given if all or any part of reservation is cancelled, either before arrival date or during the stay
• No shows are processed as a cancellation and hotel will retain the full payment.
• Late Check-in: We ask that you contact us at least 12 hours prior to your arrival time if you will not arrive before 10:00 PM so we can provide you with a late check in package.

• Payments will be automatically applied to your credit card according to the deposit and cancellation policy.
• Check out is at 10:00 am/10h00. Keys must be returned to the front desk by 10am or a minimum fee of $10 will apply.
• Please ensure that prior to check out, you leave your chalet in a reasonably clean state. Please wash pots, pans, and dishes (or run dishwasher). Housekeeping will empty the dishwasher and do full clean on the rest of the suite. If suite is left in an unreasonable condition you will be charged for extra cleaning.
• At check in a credit card imprint is required for a security deposit (or $200 cash). The imprint will be destroyed within 2 weeks of your departure providing there is no damage, items missing, or excess cleaning charges.
• In an effort to provide a pleasant vacation for all visitors there is a nightly noise bylaw in effect beginning at 11:00 pm/23h00. If the disturbance continues after that in one of our guest rooms, security will attend and a minimum $100 fee will apply. Banff Gate Mountain Resort reserves the right to refuse or interrupt service to any client.
• A reservation is for a specified number of guests. Should the number of people in your party change please advise us. Most chalets have a maximum occupancy of 6 guests, children count as well. Banff Gate Mountain Resort reserves the right to refuse or interrupt service to any client.
• All units are non smoking (smoking is permitted on the patio) and unfortunately do not accept pets. A minimum fee of $500 will apply.
• Each chalet has one parking stall, please park any other vehicles by the tennis court and inform the front desk.
• At least one member of the party, staying in the room, must be 22 years or older, this guest takes full responsibility for the room and it is this guests' credit card that a security deposit will be taken on.
• There are no pets allowed on the resort property. An immediate fine of $500.00 will be charged by the conservation authorities to anyone breaking this rule.
• Due to the large amounts of wildlife in the area, garbage can not be left outside anywhere on resort property, please use the bear proof bins located on the top and bottom of the main road.
• Banff Gate Mountain Resort insists that you enjoy each day of your holiday and let us know if there is anything we can do for you.